Tech Tip: No users found in SOI Console

Document created by Brahma Employee on Sep 9, 2014
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Problem: SOI is integrated with EEM and EEM is fetching users from SiteMinder. In EEM UI, we can find all users but these users do not find in SOI Console.


Solution: The problem is due to SOI Manager Configuration Page & UI Manager configuration page has different EEM Server names or Application name(s). In both places EEM configuration should be same, if not UI may show different results.