Service Operations Insight

Tech Tip: How to add additonal properties to Help Desk Tickets 

Sep 16, 2014 11:30 AM

You can add various properties to Help Desk Tickets to be included when opening them. Follow these steps to add them:

 

1. Open the SOI Console

2. Now select Tools, Help Desk configuration.

3. These are a list of the default propertied you can use. Now Select the Ticket Properties tab.

4. Select the + button (Add a property)

5. Now select the 'more...' button under the Available property values list.

6. Here you can now add whatever additional properties you want to pass to your Help Desk Ticket.

Statistics
0 Favorited
0 Views
0 Files
0 Shares
0 Downloads

Related Entries and Links

No Related Resource entered.