Tech Tip: How to add additonal properties to Help Desk Tickets

Document created by DanielVidusin Employee on Sep 16, 2014
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You can add various properties to Help Desk Tickets to be included when opening them. Follow these steps to add them:


1. Open the SOI Console

2. Now select Tools, Help Desk configuration.

3. These are a list of the default propertied you can use. Now Select the Ticket Properties tab.

4. Select the + button (Add a property)

5. Now select the 'more...' button under the Available property values list.

6. Here you can now add whatever additional properties you want to pass to your Help Desk Ticket.