Tech Tip: Traps stop displaying in Live Exceptions.

Document created by kk_sup Employee on Sep 18, 2014Last modified by SamCreek on Dec 17, 2016
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If you see:

 

  • Traps stop displaying in Live Exceptions.
  • The "nhiLiveExSvr -trapsOnly" process is running.
  • The traps are being received as confirmed in the trapexploder.log as well as the $NH_HOME/log/traplog.*bin files.
  • The $NH_HOME/data/liveEx/trapAnalysisData.laf stops being updated.
  • A $NH_HOME/data/liveEx/trapAnalysisData.laf.open may exist.

 

This indicates the trapAnalysisData.laf may be corrupted.

 

To correct:

 

  • Stop eHealth:

nhServer stop

  • Rename the $NH_HOME/data/liveEx/trapAnalysisData.laf and $NH_HOME/data/liveEx/trapAnalysisData.laf.open files if it exists.

 

  • Start eHealth:

nhServer start


The $NH_HOME/data/liveEx/trapAnalysisData.laf should be recreated.

 

Verify traps are now being displayed in the LiveExceptions browser.

 

You may need to restart the LiveExceptions browser for the traps to display

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