Hi. Are you new to the CA Service Operations Insight (SOI) Community? If you are, we are happy you found us!
My name is MelissaPotvin and I am the CA Community Manager supporting this community. Here are just a few things to help you get rolling!
1. Update Your Profile
After logging in to the community, you’ll see a drop down (top right) with a silhouette icon to the left of the search bar (if you already have a picture uploaded, you’ll see your picture instead). Open the drop-down menu and click on “Edit Profile.” From the edit page, you should upload a picture or two, add your contact information and social handles, select your avatar and modify your privacy settings. This video will walk you through the steps of updating your profile: CA Community GO! Setting Up Your Profile.
2. Stay Connected!
Now is a great time to get connected with other people and communities that interest you. Follow colleagues, partners or even network with people you don't know that have similar interests. If you are a new member I suggest the following --> (1) community hacks and (2) Next Week on Communities both of which are found in The Water Cooler.
3. Create a Stream
Streams are a great way to follow specific content. The default streams on the CA Communities homepage includes "All Activity" though you can create a custom stream where you can select specific people, places or tags that you’d like to follow more closely. Click “+New Stream” to begin creating your custom stream.
Are you receiving too much content? We can help with that too just read this--> Community Hack - Hiding Activity From Streams
4. Very Important! Get emails for the content you are following
Click the down arrow next to your Avatar (top right of page) and click “Preferences.” You can modify the settings on this page to adjust your notification settings. More info on updating your preferences can be found here: Preferences.
5. Ask a Question, Answer a Question, Follow, Like, Share, and Bookmark!
Now that you are set up, visit the content area of our community to review questions posted by others (use the filters to find answered vs unanswered questions), or click on the pencil icon (top right) to start your own discussion! As some communities cover multiple products it's important that before you publish you add the product category as this will ensure other members can find your content more easily while also increasing your chances of getting a response.
6. Submit and/or Vote on an Idea
You can access all Ideas by going to the “Content” page and then selecting the “Ideas” tab. Open a specific idea to review the details, add a comment or vote it up or down. Your votes will help Product Management to determine how popular the idea is when deciding whether (or not) to add it to their roadmap. Interested in submitting an idea? Watch this video Create and Submit an Idea within CA Communities.
7. Review Tech Tips
Tech Tips are product tips authored predominately by CA Support Engineers and are designed to help the community with some of the most commonly seen product issues. We welcome tech tips authored by community members as well! Tech Tip Rollup files are a consolidation of all tech tips into one central location (good to bookmark!).
8. Download and use the Jive Mobile App!
The Jive mobile app can be downloaded on all iOS or Android devices which simplifies your ability to access the CA Communities. Click here to learn more!
Hopefully, this document covered a bunch of things you can do to get started in the CA Communities. If you have any questions at all, please feel free to send me a message.
Your CA Community Manager