Tech Tip: Does a CI have to be in a service in order to be update with maintenance mode?

Document created by Jerald_Holcomb Employee on Oct 6, 2014Last modified by MelissaPotvin on Oct 29, 2014
Version 2Show Document
  • View in full screen mode

The answer is Yes.

For unmanaged alerts the “Information” tab is greyed out and the alerted CI is not editable. The source connector could change the admin status of the CI.

Note that alerts on items in maintenance are not suppressed in SOI. They will be excluded from service impact calculations by default. This is a configurable setting.

SOI Dashboard >Global Settings>Maintenance Mode Settings