Tech Tip: After upgrade of Java SOI Console will not open

Document created by Sheryn Employee on Oct 10, 2014Last modified by Melissa Potvin on Oct 29, 2014
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After upgrading Java version; Service Operation Insight Console does not launch .

Login would loop with the following Java errors.

 

file 1.png

file 2.png

 

The following steps resolved the problem:

 

1.      Go to the General tab and select view under Temporary Internet files,

 

2.      From the Show drop down at the top (by default Applications is  selected) but do the same for all Resource listed in the drop down

 

3.       Delete all the cache files for all the items,

 

4.      Close the window

 

5.      Click apply

 

6.      Close Java control panel.

 

7.      Close all opened browser windows

 

8.      Log in to UI

 

9.      Open up Console

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