I: Example of VAIM manager cannot resolve the hostname of SystemEDGE.ca.com
Run camping –n vaim.ca.com on the VAIM manager server.
- Run command on the VAIM server
camping -n sysagent.ca.com
camping: Trying 192.168.1.2 ...
Local reverse lookup gave: vaim.ca.com
CAM on "sysagent.ca.com" is alive.
The remote computer identifies itself as:-
"sysagent.ca.com" at address 192.168.1.2
and knows this computer as:-
"unknown host" at address 192.168.1.1
Note: returned remote hostname differs from local reverse lookup!
This computer calls itself "vaim.ca.com" at address 192.168.1.1
II: Example of SystemEDGE host cannot resolve the hostname of VAIM.ca.com
Run the camping –n sysagent.ca.com on the SystemEDGE host.
- Run command on the SystemEDGE agent host server
camping -n vaim.ca.com
camping: Trying 192.168.1.1 ...
Local reverse lookup gave: vaim.ca.com
CAM on "vaim.ca.com" is alive.
The remote computer identifies itself as:-
"vaim.ca.com" at address 192.168.1.1
and knows this computer as:-
"unknown host" at address 192.168.1.2
Note: returned remote hostname differs from local reverse lookup!
This computer calls itself "sysagent.ca.com" at address 192.168.1.2
III: Example of firewall blocking ports 4104 and or 4105C:\Users\Administrator>camping -n SystemEDGE.ca.com
camping: Trying 192.168.1.2 ...
Local reverse lookup gave: SystemEDGE.ca.com
camping: get names failed (2) Message returned: Network error
Solution:
1) Fix IP or hostname resolution issues
a) Update DNS with the correct Hostname or IP address
b) Update /etc/hosts (Unix) or %DRIVERS%\etc\hosts with the correct hostname and or IP address
2) If you receive Message returned: Network error, please have your Network Administrator open ports 4104 and or 4105 as per the documented port requirements. Communication Ports required in a firewall environment.
If after making the appropriate changes and the VAIM policy is stuck in a Delivered state, please open a case with http://Support.ca.com and attach the camping -n outputs from the VAIM server, the SystemEDGE host and the port16XX folder from the SystemEDGE host to expedite root cause analysis.