Tech Tips: NFA 9.2.1 SSO Service will not start after upgrade

Document created by Christopher_Walsh Employee on Oct 20, 2014Last modified by Christopher_Walsh Employee on Oct 20, 2014
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Problem:

As referenced in Tech Tip: NFA 9.2.1 Embedded Java NFA 9.2.1 now installs its own embedded Java version.

 

If you happen to uninstall or change the version of Java before or after an Upgrade to NFA 9.2.1 you may see that your "CA Performance Center SSO" service will not start, since upgraded servers will still reference the existing version of Java that was installed before the upgrade.

 

You will not see this problem on newly installed NFA servers.

 

Solution:

To recover from this follow the steps below:

 

1)Find the you can update the 'wrapper.conf' file in the \CA\NFA\Portal\SSO\conf directory, and find the section that looks like below:

 

#********************************************************************

# Wrapper Java Properties

#********************************************************************

# Java Application

#  Locate the java binary on the system PATH:

#wrapper.java.command=java

#  Specify a specific java binary:

set.JAVA_HOME=C:\CA\NFA\jre

wrapper.java.command=%JAVA_HOME%/bin/java

 

2)Change the line that says "set.JAVA_HOME" to represent the new embedded Java path, default being 'C:\CA\NFA\jre'

 

 

3)Once you make the change, save the file.

 

4)Then go to your Windows Environment Variables and edit the PATH variable to remove any reference to the old Java/jre/bin and replace it with the new <Install Dir>\jre\bin directory installed by NFA which is C:\CA\NFA\jre by default.

 

 

5)You should then be able to start the "CA Performance Center SSO" service and run the SsoConfig.exe tool without any issues.

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