Announcing CA Service Operations Insight 3.3!

Document created by Mitch_Engel Employee on Nov 7, 2014
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On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with innovative software and services.  As part of our ongoing commitment to customer success, we regularly release updated versions of our products.

Today, we are pleased to announce that CA Service Operations Insight 3.3 (CA SOI 3.3) is now available for download.

Key new features for CA SOI 3.3 include:

New Alert Management Features

New Pending Clear Alert State

“Update Alert” Action

Escalation Action Delay Timer

Expanded Tokens Set for Escalation Actions

Extended User Defined Attributes

Expanded Alert Sorting

Set Ticket URL Via REST API

Action and Policy Names in SOI Escalation and Notifications

Addition of FROM Field on Email Notifications

Service Modeling and Service Discovery Enhancements

Simplified Propagation Policy Change

Service Discovery Performance Improvement

Reclassified Family Property

Compare Empty or Unset Value in Service Discovery

Expanded Integration

Connector Startup Time Performance

Expanded Connector Web Services



EEM r12 in a Cluster

Expanded EEM Version Support

General Enhancements

Integrated WIKI for documentation

Dashboard Error Notification Configuration

Browser certifications for Chrome and Firefox

In-place Upgrade Support

Disabled Windows 8.3 Filename Support

As an aggregate release, CA SOI 3.3 also includes a feature roll-up from all the past cumulative updates to CA SOI 3.2 as well:

Introduced with CU3

CA Nimsoft Monitor Integration

New Simplified CA Catalyst Container

DR Support with CA ARCserve RHA 16.5

Updated support for ServiceNow

Support for EEM 12.5 and EEM 12.51

Introduced with CU2

Service Desk Ticketing Performance enhancements

Automated Service Discovery Performance Improvements

Automation updates and Support for CA PAM 4.2.1

Introduced with CU1

Root Cause Analysis Enhancements with CA Spectrum

Additional Solution / Connector certifications


You can download your copy of CA SOI 3.3 from the CA Support Online Download Center

If you have any questions or require assistance, please contact CA Customer Care online at where you can submit an online request using the Customer Care web form: You can also call CA Customer Care at +1-800-225-5224 in North America or see for the local number in your country.

Should you need any assistance in understanding these new features, or implementing this latest release, our CA Services experts can help.  For more information on CA Services and how you can leverage our expertise, please visit  To connect, learn and share with other customers, join and participate in our CA SOI CA Community at


To review CA Support life-cycle policies, please review the CA Support Policy and Terms located at:

As always, thank you again for your business.

Mitch Engel