On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products.
Today, we are pleased to announce that CA Service Operations Insight 3.3 (CA SOI 3.3) is now available for download.
Key new features for CA SOI 3.3 include:
New Alert Management Features
New Pending Clear Alert State
“Update Alert” Action
Escalation Action Delay Timer
Expanded Tokens Set for Escalation Actions
Extended User Defined Attributes
Expanded Alert Sorting
Set Ticket URL Via REST API
Action and Policy Names in SOI Escalation and Notifications
Addition of FROM Field on Email Notifications
Service Modeling and Service Discovery Enhancements
Simplified Propagation Policy Change
Service Discovery Performance Improvement
Reclassified Family Property
Compare Empty or Unset Value in Service Discovery
Expanded Integration
Connector Startup Time Performance
Expanded Connector Web Services
Security
Updates
EEM r12 in a Cluster
Expanded EEM Version Support
General Enhancements
Integrated WIKI for documentation
Dashboard Error Notification Configuration
Browser certifications for Chrome and Firefox
In-place Upgrade Support
Disabled Windows 8.3 Filename Support
As an aggregate release, CA SOI 3.3 also includes a feature roll-up from all the past cumulative updates to CA SOI 3.2 as well:
Introduced with CU3
CA Nimsoft Monitor Integration
New Simplified CA Catalyst Container
DR Support with CA ARCserve RHA 16.5
Updated support for ServiceNow
Support for EEM 12.5 and EEM 12.51
Introduced with CU2
Service Desk Ticketing Performance enhancements
Automated Service Discovery Performance Improvements
Automation updates and Support for CA PAM 4.2.1
Introduced with CU1
Root Cause Analysis Enhancements with CA Spectrum
Additional Solution / Connector certifications
You can download your copy of CA SOI 3.3 from the CA Support Online Download Center https://support.ca.com/.
If you have any questions or require assistance, please contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.
Should you need any assistance in understanding these new features, or implementing this latest release, our CA Services experts can help. For more information on CA Services and how you can leverage our expertise, please visit www.ca.com/services. To connect, learn and share with other customers, join and participate in our CA SOI CA Community at https://communities.ca.com/
To review CA Support life-cycle policies, please review the CA Support Policy and Terms located at: https://support.ca.com/.
As always, thank you again for your business.
Mitch Engel