Tech Tip : During install "verifying Spectro Server Host Fails"

Document created by Sheryn Employee on Nov 12, 2014
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During the install of Spectrum Connector - when adding the Spectrum Connector Server Name

a pop up message "verifying Spectro Server Host Fails"

 

We put the install in debug by holding down the ctrl shift keys at the same time as clicking on the

executable; waited until a DOS prompt appeared .

 

This provided the following debug info of the install.

 

Landscape::0x100000-******-true-9.4.0.000
Landscape::0x300000-******-true-9.4.0.000
Landscape::0x400000-******-true-9.4.0.000
Landscape::0x500000-******-true-9.4.0.000
Landscape::0x600000-******-true-9.4.0.000
Landscape::0x200000-******-true-9.4.0.000
User SS host : ***.***.xx.xx OC SS Host xx.xx.***.***

User SS host : ***.***.xx.xx OC SS Host xx.***.***.***

User SS host : ***.***.xx.xx OC SS Host xx.***.x.***

java.net.UnknownHostException: severname

        at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)
        at java.net.InetAddress$1.lookupAllHostAddr(InetAddress.java:850)
        at
java.net.InetAddress.getAddressFromNameService(InetAddress.java:1201)

        at java.net.InetAddress.getAllByName0(InetAddress.java:1154)
        at java.net.InetAddress.getAllByName(InetAddress.java:1084)
        at java.net.InetAddress.getAllByName(InetAddress.java:1020)
        at java.net.InetAddress.getByName(InetAddress.java:970)

 

      We can see from the output above, that the Landscape for the new server was missing Landscape:0x700000-******-true-9.4.0.000   

    

     The  landscape was not added as member of the user. Once added the installation completed successfully.

 

user.PNG

 

 

 

 

 

 

 

 

 

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