TECH TIP: Create TestTicket: Process failed to create test ticket - undefined: Sub-Process [ITSM/CreateITSMTicket returned error

Document created by PFagan Employee on Dec 3, 2014Last modified by PFagan Employee on Dec 3, 2014
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SOI 3.2 REMEDY 8.1 PAM 4.1

 

When running the CreateRemedyTestTicket process in PAM with the Assignee and AssignedGroup fields populated in the Configuration Dataset,  the error below occurs

 

"Create TestTicket: Process failed to create test ticket - undefined: Sub-Process [ITSM/CreateITSMTicket returned error

failed to create Remedy ticket - ERROR (1291053): ; The Assigned Group fields are invalid. Use the menus for the Support Company, Support Organization, Assigned Group,

and Assignee fields or the type ahead function on the Assigned Group or Assignee fields to select this information."

 

The AssignedSupportCom and AssignedSupportOrg fields also need to be populated when using Assigned Group and Assignee fields

 

Please refer to the links below

 

http://ars-action-request-system.1.n7.nabble.com/ERROR-1291053-td101135.html

https://communities.bmc.com/message/184938

https://communities.bmc.com/message/137651

 

Contact your BMC admin or BMC for more information.

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