SOI Tech Tips: Unable to Launch Application

Document created by Sheryn Employee on Dec 4, 2014
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Service Operations insight 3.3

 

Symptom:

When I try to open the Operations Console, the message "Unable to Launch Application" appears.

 

Solution:

Verify that you are using a Java version of 1.6.0_24 or above; if not, upgrade to a supported version. If the automatic installation does not work, manually download and install the latest JRE from the Java website and try to launch the Operations Console again.

 

If you are using a supported Java version, try clearing the JNLP cache.

 

Follow these steps:

  1. Launch the Java Control Panel.
  2. Click the View button in the Temporary Internet Files section.
  3. Right-click the extra CA SOI applications in the list, and select Delete.

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