Tuesday Tip: Unable to recycle OPS interface from Automation Point remote viewer window.

Document created by Shauna_dorsey Employee on Dec 5, 2014Last modified by Chris Stallone on Dec 8, 2014
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I am unable to recycle the OPS interface from the Remote Viewer window. Selecting the Action to "Recycle OPS communications Int" under CA OPS/MVS message window does not work.

 

The reason you are unable to recycle the OPS Interface from the Remote Viewer window is that you have insufficient privileges. The recycle operation requires FULL privileges for the user issuing the command, but you have it set to EXEC.

 

Verify that this is the case by doing the following:

 

1) In the configuration for the CA OPS/MVS Messages function window, set  the 'Permission Level for Window' to 'FULL'.

2) Either restart AP Desktop or use the 'Apply To Runtime' feature on the CA  OPS/MVS Messages function window.

3) Try to issue the 'Recycle OPS Cummunications Int' operation from the menu of the Remote Viewer window .

4) Reconnect your Remote Viewer to the CA OPS/MVS Messages window.

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