Tech Tip: SNMP Connector failed to start

Document created by Brahma Employee on Dec 12, 2014
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SOI 3.3

SNMP Connector

 

Problem: The SNMP Connector doesn't come online and status in the Dashboard showing as "snmp_policy.xml failed schema validation"

 

Solution: This is due to corrupt snmp policy file, open the .xml file in a browser it would show an exception...

 

This page contains the following errors:

error on line 312 at column 51: xmlParseEntityRef: no name

Below is a rendering of the page up to the first error.

 

Correct this in the policy file or comment out the line, then restarting connector services should resolve the problem. Also, we may check \logs\ssa.log for exceptions.

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