CA Service Management

Since Business Service Insight release 8.3, the uninstall feature is supported. But in some cases where unexpected results happened during the installation, it may happen that uninstall is not going to completely clean the system.

For such cases we recommend to go through the checklist in this document, in order to be sure that the system is clean.

Caution – it is advised to backup all customized files and data, including dump of the database.

Pre-requisites

1. Record the location of the installation folders
   1. Default locations are:
      1. \Program Files\CA\Cloud Insight
      2. Inetpub\wwwroot\Oblicore or \WWWRoot
      3. \Program Files\CA\Cloud Insight\Session Data

Uninstall Steps

1. Uninstall using the MSI installation kit.
   1. From the add/remove programs – remove all Oblicore versions.
   2. If there is more than one version – remove the versions from recent to older.
   3. Ignore all failures notices during the process.
   4. Restart the machine.
   5. Some of Oblicore versions do not enable the option to uninstall from the Add /Remove programs – they will be cleaned manually later.
2. Verify and clean Windows components  – note a side all components that was not removed.
   1. In the services list, verify that all Oblicore services starting with Oblicore - * are deleted. If any service still exists, delete it from command line with SC.EXE SC.exe. Syntax: delete “ServiceName”
   2. In the components list verify that Oblicore Engine was removed and delete it if needed.
3. Restore IIS to the default state.
   1. In the IIS Manager - restore the home directory to Microsoft default or another folder of your choice, usually \Inetpub\wwwroot
   2. Optionally you can rename the site name from Oblicore_Guarantee to another name of your choice.
   3. Delete the BSIAppPool, defined in the Application Pools
4. Clean out the message queues.
   1. Delete the BSI message queues. For example, in Windows 2008 they exist under Server Manager as shown below:
5. Clean the Registry
   1. Remove the entire Oblicore key from HKEY_LOCAL_MACHINE\SOFTWARE or HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node.
   2. Remove all keys that contain Business Service Insight in the following registry paths:
      1. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\
      2. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
      3. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls
      4. HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products
   1. Remove the following keys in  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application
      1. AdaptersListener
      2. Alerts
      3. LogServer
      4. PenaltyWriter
      5. ReportsScheduler
      6. TaskHost
   2. Remove the key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Oblicore
6. Clean the Folders.
   1. Delete the folders
      1. \Program Files\Oblicore (or the relevant location where Oblicore was installed.
      2. \Inetpub\wwwroot\Oblicore (or the relevant folder where the web folder was installed).