TECH TIP : Gaps in EH reports

Document created by Roberto_Milani Employee on Dec 29, 2014Last modified by SamCreek on Dec 17, 2016
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Gaps on trend or live reporting reports can occur when the poller is unable to reach the polled device for some period of time,

but is later able to connect to it and collect enough data to cover the period when the device could  not be reached.

 

some more info is reported in the following tech doc:

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec516417.aspx

 

a deeper check should be done against that device to be sure  it is always reachable at every five minutes of polls .

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