Automated Notifications and Hypers - Stay Informed! Be Proactive!

Document created by Mark_Hanson Employee on Feb 4, 2015Last modified by Lenn Thompson on Apr 20, 2016
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Customers expect the companies they do business with to keep them proactively informed

about changes that may impact the way they do business. Automated notifications and

hypers can help you to stay informed throughout the day.


Subscribe and receive automated customer notifications and receive Product Release and

updated information via email.


The Automated Notification process allows you to:

       Choose information about the specific products you are interested in with your CA

          Support Login ID and Password.

       Receive email alerts based on your product and subscription type selections (Hypers,

          new releases, Service Packs, Education classes).

       View and modify your subscription selections online.


The following notification types are available:

Critical Alert:      Defined as a high impact and/or pervasive software problem that has been

                             determined to be critical to the operation of the product, or major impact to

                             the customer's environment, or may negatively impact a large amount of

                             customers.

Advisory:            Defined as a moderate or low impact and/or non-pervasive software problem

                             that has been determined to effect the operation of the product in one or

                             more of our customer's environments.

Product Update: Defined as informing customers of product news.


A component list will display representing the components and/or products for all of the

licensed products for your site.

To Subscribe for Automated, Proactive Notifications, please go to http://support.ca.com.

Click on “under the Knowledge Center and select Documents”. Under Subscriptions, select

"Proactive Notifications and Hypers ”.


Copyright © 2015 CA. All rights reserved.

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