How to run a packet trace in UCM (Cisco SPAN only).
This may be asked by support to help investigate issues.
To run a Packet Trace in UCM go to Administration -> Data Collection -> Collectors
Select the Collector you would like to run the trace on and click Edit
Click on Packet Trace
Set the amount of time you would like to run the trace for. Default 120 seconds
On the Collector open windows explorer to the following: \CA\VoipMonitor\SnifferFiles\
There will be a .BIG file. This is the packet capture.