Release Automation KB: "Java Application Blocked" error when opening ASAP

Document created by golbe05 Employee on Mar 3, 2015Last modified by golbe05 Employee on Mar 3, 2015
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The ASAP client might not launch for users whose security setting is set to HIGH or VERY HIGH in the Java Control Panel.

Some users might receive a "Java Application Blocked" error when trying to launch ASAP.

 

Option 1 - For Java 6/7/8

Add an exception to RA in Java Control Panel's "Security" tab, under "Exception Site List".

java.png


Option 2 - For Java 6/7

Modify the security setting to MEDIUM in the Java Control Panel .

java2.png


Option 3

Contact support to receive a fix that corresponds with your version of RA.

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