Announcing CA Service Operations Insight 3.3 CU1!

Document created by Mitch_Engel Employee on Mar 13, 2015
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On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with innovative software and services.  As part of our ongoing commitment to customer success, we regularly release updated versions of our products.

Today, we are pleased to announce that CA Service Operations Insight 3.3 CU1 (CA SOI 3.3 CU1) is now available for download. 

Key new features for CA SOI 3.3 CU1 include:


New Alert Management Features

New Processing for “Alert Clear” State from the Domains

Multi-alert Action Processing

Escalation Policy Enable / Disable Selectively or en masse

Alert Queues for Spectrum IM Global Collections

User Attribute Processing for CIs / Alerts outside of a Service

User Defined Quality or Risk Assignment for Alerts

Assigned Property Clearing when Alert Clear is Un-pended

Service Management and Modelling

New Managed / Unmanaged Paradigm for CIs outside Service

Multi-service Maintenance schedule assignment

Maintenance Mode Processing on a Service Hierarchy

Multi-tenancy Correlation Controls

Correlation with Dynamic SysNames

Expanded Integrations

REST Extensions to Control Maintenance Mode

REST Extensions to Control User Attributes and User Filters

New UIM Connector Support

Improved Ticketing System Interlock

Universal Helpdesk API Update Ticket extensions

Security Updates

Secure Credential Store for SOI Toolbox

Vulnerability Updates

General Enhancements

SOI Self-Awareness and Offline Connector Alerts

SOI Toolbox DB Purge with SOI Online

Console Display Updates for URLs and Impact Text

Windows 2012 and Windows 2012 R2 (incl. HA)

IE11 certification

All Current SOI Maintenance to Date


You can download your copy of CA SOI 3.3 CU1 from CA Service Operations Insight Solutions and Patches


If you have any questions or require assistance, contact CA Customer Care online at where you can submit an online request using the Customer Care web form: You can also call CA Customer Care at +1-800-225-5224 in North America or see for the local number in your country.


Should you need any assistance in understanding these new features, or implementing this latest release, our CA Services experts can help.  For more information on CA Services and how you can leverage our expertise, please visit  To connect, learn and share with other customers, join and participate in our CA SOI CA Community at

To review CA Support lifecycle policies, please review the CA Support Policy and Terms located at:

Thank you again for your business.

Mitch Engel