On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products.
Today, we are pleased to announce that CA Service Operations Insight 3.3 CU1 (CA SOI 3.3 CU1) is now available for download.
Key new features for CA SOI 3.3 CU1 include:
New Alert Management Features
New Processing for “Alert Clear” State from the Domains
Multi-alert Action Processing
Escalation Policy Enable / Disable Selectively or en masse
Alert Queues for Spectrum IM Global Collections
User Attribute Processing for CIs / Alerts outside of a Service
User Defined Quality or Risk Assignment for Alerts
Assigned Property Clearing when Alert Clear is Un-pended
Service Management and Modelling
New Managed / Unmanaged Paradigm for CIs outside Service
Multi-service Maintenance schedule assignment
Maintenance Mode Processing on a Service Hierarchy
Multi-tenancy Correlation Controls
Correlation with Dynamic SysNames
REST Extensions to Control Maintenance Mode
REST Extensions to Control User Attributes and User Filters
New UIM Connector Support
Improved Ticketing System Interlock
Universal Helpdesk API Update Ticket extensions
Secure Credential Store for SOI Toolbox
SOI Self-Awareness and Offline Connector Alerts
SOI Toolbox DB Purge with SOI Online
Console Display Updates for URLs and Impact Text
Windows 2012 and Windows 2012 R2 (incl. HA)
All Current SOI Maintenance to Date
You can download your copy of CA SOI 3.3 CU1 from CA Service Operations Insight Solutions and Patches
If you have any questions or require assistance, contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.
Should you need any assistance in understanding these new features, or implementing this latest release, our CA Services experts can help. For more information on CA Services and how you can leverage our expertise, please visit www.ca.com/services. To connect, learn and share with other customers, join and participate in our CA SOI CA Community at https://communities.ca.com/.
To review CA Support lifecycle policies, please review the CA Support Policy and Terms located at: https://support.ca.com/.
Thank you again for your business.