On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products.
Today, we are pleased to announce that CA Service Operations Insight 3.3 CU1 (CA SOI 3.3 CU1) is now available for download.
Key new features for CA SOI 3.3 CU1 include:
New Alert Management Features | New Processing for “Alert Clear” State from the Domains |
Multi-alert Action Processing |
Escalation Policy Enable / Disable Selectively or en masse |
Alert Queues for Spectrum IM Global Collections |
User Attribute Processing for CIs / Alerts outside of a Service |
User Defined Quality or Risk Assignment for Alerts |
Assigned Property Clearing when Alert Clear is Un-pended |
Service Management and Modelling | New Managed / Unmanaged Paradigm for CIs outside Service |
Multi-service Maintenance schedule assignment |
Maintenance Mode Processing on a Service Hierarchy |
Multi-tenancy Correlation Controls |
Correlation with Dynamic SysNames |
Expanded Integrations | REST Extensions to Control Maintenance Mode |
REST Extensions to Control User Attributes and User Filters |
New UIM Connector Support |
Improved Ticketing System Interlock |
Universal Helpdesk API Update Ticket extensions |
Security Updates | Secure Credential Store for SOI Toolbox |
Vulnerability Updates |
General Enhancements | SOI Self-Awareness and Offline Connector Alerts |
SOI Toolbox DB Purge with SOI Online |
Console Display Updates for URLs and Impact Text |
Windows 2012 and Windows 2012 R2 (incl. HA) |
IE11 certification |
All Current SOI Maintenance to Date |
You can download your copy of CA SOI 3.3 CU1 from CA Service Operations Insight Solutions and Patches
If you have any questions or require assistance, contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.
Should you need any assistance in understanding these new features, or implementing this latest release, our CA Services experts can help. For more information on CA Services and how you can leverage our expertise, please visit www.ca.com/services. To connect, learn and share with other customers, join and participate in our CA SOI CA Community at https://communities.ca.com/.
To review CA Support lifecycle policies, please review the CA Support Policy and Terms located at: https://support.ca.com/.
Thank you again for your business.
Mitch Engel