Tech Tip: Error when logging into eHealth web and utilizing EEM for report drillback from Spectrum

Document created by kk_sup Employee on Mar 19, 2015Last modified by SamCreek on Dec 17, 2016
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"Error: The user name is not valid. The eHealth and CA Embedded Entitlements Manager (CA EEM) user accounts must be synchronized."


Users must be created in eHealth, EEM and Spectrum separately.

This indicates the user may exist in EEM, but not eHealth.