Host Name in Ticket Action
The default translation of the $[Host Name] runtime parameter uses the FQDN
You can change the translation to consistently return the short name.
Follow these steps:
Locate and open the following file on the SA Manager Server:
SOI_HOME\jsw\conf\SAM-Tomcat.conf
For SOI 3.3 the file name is soi-manager.conf
Locate the section "# Java Additional Parameters."
Add the following parameter:
- wrapper.java.additional.11=-DEA_USE_SHORT_HOSTNAME=1
Note: The example assumes that the prior last additional java parameter was parameter #10. Add parameters with the appropriate sequence number.
Save the file.
Restart the CA SAM Application Server service.