Tech_Tip- Remove Fully Qualified Domain Name from SOI for Servicedesk ticketing

Document created by Jerald_Holcomb Employee on Mar 25, 2015
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Host Name in Ticket Action

The default translation of the $[Host Name] runtime parameter uses the FQDN

 

You can change the translation to consistently return the short name.

 

Follow these steps:

 

Locate and open the following file on the SA Manager Server:

SOI_HOME\jsw\conf\SAM-Tomcat.conf

 

For SOI 3.3 the file name is soi-manager.conf

 

Locate the section "# Java Additional Parameters."

Add the following parameter:

  1. wrapper.java.additional.11=-DEA_USE_SHORT_HOSTNAME=1

 

Note: The example assumes that the prior last additional java parameter was parameter #10. Add parameters with the appropriate sequence number.

 

Save the file.

Restart the CA SAM Application Server service.

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