Tech Tip: CA Remote Engineer updated for UCM

Document created by Charles_Nack Employee on Apr 10, 2015
Version 1Show Document
  • View in full screen mode

The CA Remote Engineer tool has been updated for UCM.

The tool now works for releases up to 3.8.

The tool is designed to gather system information and product information such as logs, database information, files and more.


New features include the following:

Gather error files and saved files to assist support in replicating issues.

Improved diagnostic information

Fixed database gathering information

Support for UCM 3.7, 3.8


To download visit