CA Tuesday Tip: Windows UAC Blocks ASAP Log Collection

Document created by JamesPanetti Employee on Apr 14, 2015Last modified by JamesPanetti Employee on Apr 14, 2015
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Any current Windows environment (Windows 7, Windows Server 2012, etc.).




Automation Studio (also known as ASAP) is unable to collect logs. When attempting to do so, the following error may occur:


http://[ServerName]:8080/log_collector/[LogFileName].zip [could not create: C:\Users\[UserName]\Desktop\[LogFileName].zip]


Note: For more information about how to collect logs through ASAP, please refer to the following KB post:

Release Automation KB: Easy and Elegant way to collect logs via ASAP




Windows User Account Control (UAC) is blocking ASAP from gathering the required logs.




Disable UAC on the Windows machine (which may require a reboot), then attempt to collect the logs through ASAP again.