DX NetOps Manager

NFA 9.1.3

NPC 6.1.205

No more emails for scheduled reports after system time change to DST on NFA server in EMEA.

Manual email notifications work but not scheduled ones.

======================= SOLUTION   =========================

This problem could be related to these 4 known issues:

14:02:20 2 -  - Error Updating Interface Name :

NQS_BUS_02100: Interface object is not valid: Name cannot be empty or null.

NetQoS.Business.i18nEntityPropertyValidationException: NQS_BUS_02100: Interface object is not valid: Name cannot be empty or null.

   at NetQoS.ReporterAnalyzer.Business.Interface.Persist()

   at NetQoS.ReporterAnalyzer.Business.Router.ApplyInterfaceTemplates()

   at NetQoS.ReporterAnalyzer.Business.SystemMaintenance.ApplyTemplates()

14:02:20 2 -  - Error Updating Interface Name :

NQS_BUS_02100: Interface object is not valid: Name cannot be empty or null.

NetQoS.Business.i18nEntityPropertyValidationException: NQS_BUS_02100: Interface object is not valid: Name cannot be empty or null.

   at NetQoS.ReporterAnalyzer.Business.Interface.Persist()

   at NetQoS.ReporterAnalyzer.Business.Router.ApplyInterfaceTemplates()

   at NetQoS.ReporterAnalyzer.Business.SystemMaintenance.ApplyTemplates()

--> Clear this error by running the following query:

mysqldump reporter > rep.sql

mysql reporter

update interfaces set ifDescr=name where ifDescr='';

UPDATE interface_name_templates

SET nameTemplate = '[ifName|ifDescr]'

WHERE nameTemplate = '[ifName]';

quit ;

Then recycle the Netqos services

3)  (only applicable if NPC is being used) Verify on NPC server the netqosportal .user_definitions table to see if the 'admin' user has a 'userlevel' value of '1' . If not, set it to 1.

14:03:23 1 - Report Scheduler - :

An entity could not be initialized because exactly one row was not returned from the underlying query.

NetQoS.Business.i18nEntityInitializationException: An entity could not be initialized because exactly one row was not returned from the underlying query.

   at NetQoS.Business.DatabaseEntity.InitializeFromQueryResults(DatabaseEntity databaseEntity, DataTable table)

   at NetQoS.ReporterAnalyzer.Business.User.GetByName(String name)

   at NetQoS.ReporterAnalyzer.Business.ReportScheduleItem.Set(DataRow dr)

   at NetQoS.ReporterAnalyzer.Business.ReportSchedule.GetScheduled(DateTime utcNow, Double minutesOverdue)

   at NetQoS.ReporterAnalyzer.Business.ReportSchedulerThread.Run(IEmailSchedule schedules)

   at NetQoS.ReporterAnalyzer.Business.ReportSchedulerThread.ThreadHandler()