Wireshark installation with ADA

Document created by MarlosBarroso Employee on Apr 23, 2015
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PROBLEM:

 

After Wireshark was installed in the ADA Collector, the CA ADA Monitor service stopped working and the following error is displayed in the SACollectorError log:


**********   SACollector   **********

20:28:08 Severity 1 - SACollector starting up
20:28:08 Severity 2 - Precision timer frequency is 4,614,929,607 ticks per second
20:28:27 Severity 2 - b_test failure at .\saPacketCapture.cpp 1069
20:28:27 Severity 2 - 1 Incorrect function.


20:28:27 Severity 2 - hr_test failure 0x80004005 Unspecified error at .\saPacketCapture.cpp 1069
20:28:27 Severity 2 - hr_test failure 0x80004005 Unspecified error at d:\builds\sa\10.0\superagent\packetsupplier\PacketSupplier.inl 252
20:28:27 Severity 2 - hr_test failure 0x80004005 Unspecified error at .\saPacketCapture.cpp 4111
20:28:27 Severity 2 - hr_test failure 0x80004005 Unspecified error at .\saPacketCapture.cpp 3987
20:28:27 Severity 2 - hr_test failure 0x80004005 Unspecified error at .\saPacketCapture.cpp 3936
20:28:27 Severity 2 - hr_test failure 0x80004005 Unspecified error at .\SASpanReceiver.cpp 252
20:28:27 Severity 2 - Requesting service shutdown
20:28:27 Severity 2 - hr_test failure 0x80004005 Unspecified error at .\SACollector.cpp 453
20:28:27 Severity 1 - Shutting Down

20:28:27 Severity 2 - Requesting service shutdown

20:28:27 Severity 2 - Aborting service

 

SOLUTION:

 

Uninstall Wireshak from the ADA system. Wireshark installs the WinPcap drivers that overwrite the ADA Collector drivers.

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