Tech Tip: Connector Controls & Connection details doesn't show for any connector in SOI Dashboard

Document created by Brahma Employee on Apr 24, 2015
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Environment: SOI Version 3.1, 3.2 & 3.3


Problem: SOI Manager, UI & Connector(s) installation went fine, but Connector Controls & Connection Details page is blank in SOI Dashboard

 

Solution: This happens when AMQ Port 61616 is blocked between UI to SOI Manager. Run below commands to confirm this...


On SOI UI :

1) telnet <SOI Manager Host Name> 61616


Note: Try with both SHORT & FQDN of SOI Manager, it should get connected.

 

2) netstat -p tcp -ano | findstr :61616

Running above command on a working UI server shows the UI server is connected to SOI manager on port 61616. If it returns nothing on the UI, which means the port is blocked and it need to be enabled.

 

3) Also, make sure name resolution between Manager to UI & UI to Manager returns correct results.

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