Issue with autosys - automation scheduler unable to forward messages to the NSM manager - Event manager is not showing job failures

Document created by sirha02 Employee on Apr 28, 2015Last modified by sirha02 Employee on Apr 29, 2015
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STEP 1

Check if ccii is working fine for Manager and Agent machines:

Run the commands:
ccii
ccinet status
rmtcntrl status

 

STEP 2

If the above is fine - use the below commands to test connectivity:

 

On Manager

ccir

 

On Agent

ccis <manager machine name>   


Now the other way around:

 

On Agent

ccir

 

On Manager

ccis <agent machine name>

 

STEP 3

If the above holds good, it is better to check out the cautenv dumpini on the Agent Machine - use the below commands:

On the Agent Machine

cautenv dumpini

check for CA_OPERA_NODE this should point to the manager machine (for Windows)  (just for knowledge use the command cautenv setlocal CA_OPERA_NODE=<machine name> to change the machine name)

If the Manager Machine is Unix or Linux  then you may have to configure the RMT component of CCI by adding a REMOTE entry to the CCIRMTD.RC file if you have not done this already.

 

STEP 4

On the Manager Machine:

Check for Event Manager(caiopr)  in unifstat output

 

STEP 5

Test the connectivity from the Agent Machine, run the command

cawto hi

 

Confirm if the message hi is seen on the Manager Machine

 

STEP 6

If all the steps hold good, try restarting the services on the Manager Machine (all ca services, automation services):

1. stop/start all the services (all ca services, automation services) from services.msc,

2. then run the command:
     unicntrl stop all
     ccicntrl stop
     ccicntrl start
     unicntrl start all


The above should resolve the issue, good luck

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