Tech Tip NV - Gauges views show no data after upgrade.

Document created by DavidM Employee on May 5, 2015
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Upgrading NV directly from 7.0.26 to 7.1.112 will result in all the Gauges views that use wpgThreeGauges.ascx will fail to show data.

 

EXAMPLES OF ERROR DISPLAYED IN IE/Firefox..etc:

 

NetVoyant control(20006) Router Summary Gauges

Error: Object reference not set to an instance of an object.

 

NetVoyant control(20005) Device Summary Gauges

Error: Object reference not set to an instance of an object.

 

NetVoyant control(23101) ICMP Echo Response Gauges

Error: Object reference not set to an instance of an object.

 

LIST OF AFFECTED VIEWS:

Interface Summary Gauges

FTP Response Gauges

DHCP Response Gauges

VoIP Jitter/Round Trip Time Gauges

DNS Response Gauges

HTTP Echo Response Gauges

TCP Connect Response Gauges

UDP Echo Response Gauges

ICMP Echo Response Gauges

Router Summary Gauges

Device Summary Gauges

Switch Summary Gauges

 

Instead of upgrading directly from 7.0.26 upgrade first to 7.1.26 SP1 and then 7.1.112 SP7.

SP1 is available from here:

ftp://ftp.ca.com/pub/netqos/products/NV/7.1/SP1/

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