Tech Tip: Alert not shown in 'Services' tab

Document created by ambas01 Employee on May 25, 2015
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Environment: SOI 3.x

 

Problem:

I can see alerts for CI in 'Alerts' tab but can nott see those alerts in 'Service' tab for same CI added to some service

 

Solution:

- Check in 'Available Filters' if it is set to 'All Alerts'

- Check in 'Alert Filters' if you have any filter added

- Clean Java Cache as

Close java console

Launch 'Configure Java'

Under 'General' tab click Settings and click 'Delete Files'

Select 'Trace and Log files' 'Cache Application Applets'

Save settings and click Ok  'Configure Java'

- launch console.

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