URGENT - CA Support Notice: ORACLE Update media for 11.2.0.4 (RO79855)

Document created by Bob_Keville Employee on May 27, 2015Last modified by SamCreek on Dec 17, 2016
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Problem:

 

WinZip fails to unzip all required files for installation of ORACLE Update 11.2.0.4.

 

Impact:

 

On Windows systems where WinZip is used to unpack the ORACLE 11.2.0.4 update (RO79855) not all the required files are unpacked causing the update to fail leaving the ORACLE RDBMS software in an unusable state.

 

Solution:

 

We have tested two alternative unzip utilities that worked in-house to unpack all the files in the kit - 7-zip and PeaZip. It is recommended that customers use a zip utility other than Winzip to unpack this kit and manually examine the contents for the files indicated below.

 

To check that the Oracle Update Media has extracted correctly look in:

    "PACKAGES\OraPatchSet\stage\Components\oracle.sysman.plugin.db.main.agent\11.2.0.4.0\1\DataFiles"

 

Ensure filegroup1.jar through filegroup27.jar files are present. If not present the upgrade or new install will fail



On-going:


CA Support and Sustaining Engineering are investigating this problem. Please check back for further developments.

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