Tech Tip: eHealth upgrade fails during oracle update with Error: The Oracle directory '/oracle/Oracle.11.2' does not exist.

Document created by Darshan_Desai Employee on Jun 15, 2015Last modified by SamCreek on Dec 17, 2016
Version 3Show Document
  • View in full screen mode

Problem Summary:

On MS Windows system eHealth upgrade fails during oracle update steps with following error:

The Oracle directory '/oracle/Oracle.11.2' does not exist.

The Oracle Update was not installed.

Installer is not creating the Oracle.11.2 directory.



During eHealth install, when it fails to create directories, then in most cases we have noticed that admin shares are missing or the service is stopped.

1. To resolve this, ensure all permissions are set correct and that you can create files and folders manually. If there is a permission issue, then please resolve the same.

2. Please check admin shares are created and not missing. In some cases, following errors are seen. Or, $Admin default share is missing.


C:\Users\ehealth>net share

The Server service is not started.

Is it OK to start it? (Y/N) [Y]: y

System error 1058 has occurred.

The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

We must enable Microsoft "Server" service to resolve this issue and try again.

C:\Users\ehealth>net share

Share name   Resource                        Remark


C$           C:\                             Default share

D$           D:\                             Default share

IPC$                                         Remote IPC

ADMIN$       C:\Windows                      Remote Admin

The command completed successfully.


3. Begin the installation again, and it should now create appropriate folders.