CA eHealth Office Hours Transcript (June 2015)

Document created by Melissa Potvin Employee on Jun 24, 2015Last modified by SamCreek on Dec 17, 2016
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Chat transcript from eHealth Office Hours: A Live Online Chat [June 2015] which took place on June 23, 2015

 

from Melissa Potvin to Everyone: Thank you for joining office hours!  We will get started in about 10 minutes.

from Melissa Potvin to Everyone: Office Hours will be starting momentarily!

from Melissa Potvin to Everyone: Hi Everyone, Welcome to Office Hours for CA eHealth!

from Melissa Potvin to Everyone: You can feel free to ask your questions now, thru the chat window, our support team is standing by..

from Melissa Potvin to Everyone: OK, Who will be the first one to ask a question. If you just joined, welcome to office hours for CA eHealth.

from Neville Styles to Everyone: Are there any plans for eHealth to support SNMPv3 natively?

from rich vernon to Everyone: Hi folks, feel free to ask your questions

from Robert Keville to Everyone: @Neville - thanks for your question - at this time we have no plans on the roadmap for eHealth to nativelly support SNMPv3

from Neville Styles to Everyone: @Robert - thanks. The current method works well, just a little cumbersome!

from Daniel Epstein to Everyone: Oracle 11 is going out of support by the end of year. What plans are there to upgrade it?

from Melissa Potvin to Everyone: Hi Everyone, if you just joined office hours, thank you for joining.   Our support team is standing by ready to answer your questions.

from Bryan Hosoda to Everyone: Can eHealth v6.3.2.03 be upgraded to v6.3.2.08 straight or do I have to upgrade to the between versions?

from Margaret Natario to Everyone: @Daniel We are aware of the end of Support of Oracle 11 and are investigating Oracle 12 for future revisions of eHealth.  We do not have a date yet.

from rich vernon to Everyone: @Bryan - yes, you can go directly from 6.3.2.03 to 6.3.2.08. I suggest that you do an ascii save befor starting just in case..

from Bryan Hosoda to Everyone: Great, thanks.

from rich vernon to Everyone:

from Bryan Hosoda to Everyone: Is Spectrum v10 compatible with eHealth v6.3.2.08?

from rich vernon to Everyone: @Bryan - yes, we used v10 for the integration testing

from Bryan Hosoda to Everyone: Good, thanks.

from Mark to Everyone: When is the target date for the next release of eHealth?

from rich vernon to Everyone: @Mark - 6.3.2.09 has already been posted to support.ca.com for download. The GA announcement will be any time now..

from Mark to Everyone: @Rich, thank you for the note about 6.3.2.09.

from Joe Poutre to Everyone: Anything exciting in .09?

from Neville Styles to Everyone: We have previously looked at some literature about Advanced Synchronization for CA Spectrum and CA eHealth.  It has some features we would fine very useful - is this still available for the latest versions of eHealth and Spectrum?  Is it a product or functionality deployed by professional services?

from Margaret Natario to Everyone: @joe Hi, I will be posting the annoucement this week, look for it on the IM Community - the primary improvement is 100+ SNMP device certifications

from Bryan Hosoda to Everyone: Where is the "From" e-mail address configured for Live Exception e-mail?  I'm getting Live Exception e-mails and I need to change the "From" e-mail address.

from rich vernon to Everyone: @Neville - I am not familiar with the 'Advanced Synchronization' can you send me the literature you reviewed..  richard.vernon@ca.com

from Neville Styles to Everyone: @Rich No problem: http://www.ca.com/~/media/Files/Add-OnServicesComponents/Advanced-sync-CA-Spectrum-and-eHealth-SD.pdf

from Aravind Sugur to Everyone: @Bryan - You will have to modify nhmail.sh file - mailResults ()
{
if [ -n "$mailUser" ]; then
case `uname -rvs` in
Windows_NT*)
exec 2>/dev/nul
nhiNtMail - -t $mailUser -f
'from@server.com' -penguin ;;


from Seenu Mathew to Everyone:  
@Joe, -- Exciting in 6.3.2.09*  Support for Red Hat Enterprise Linux 6.6                             
*  Updated list of Certified Devices and Traps compatible with CA eHealth r6.3.2.09       

from Bryan Hosoda to Everyone: Thanks!

from Davy Yuan to Everyone: Morning. My question is this. I've 32 bit ehealth v6.3.2.04 installed on a 64 bit Windows Server 2008 R2 box as a standalone install with an embedded Oracle database. It has exceeded its 50,000 element limit. What are my options to move my current system to one where it can handle upwards of 100,000 elements?

from Domenic Sionne to Everyone: @ Bryan ...specifically, this solution can be found on the support site under eHealth product:
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec513753.aspx?intcmp=searchresultclick&resultnum=1

from Amruth to Everyone: Hi All,Multiple ehealth clusters are not supported for integration with single distributed Spectrum environment.Any plans in this regard?

from rich vernon to Everyone: @Neville - This is an older Services only offering. I myself am not familiar with it, if you would like to explore it further, you would need to arrange for CA Services to assist with deployment.

from Bryan Hosoda to Everyone: Thanks for the link to the documentation!

from Neville Styles to Everyone: @Rich - Thanks for clarifying, we'll contact our support partner

from Seenu Mathew to Everyone: @Neville - This would reqire CA services to run a split merge

from rich vernon to Everyone: @Davy - windows can only handle 50k elements. However, Linux can handle 75k and solaris 100k. If you want to add more elements, use the install guide, and follow the 2 machine migration steps.

from Bryan Hosoda to Everyone: Does eHealth generally work better (more stable, easier to administer, more efficient, etc.) on Linux or Windows?

from rich vernon to Everyone: @Davy - alternatively, you could add a new machine, and make yourself a distributed env with 2 pollers and a front end.

from Davy Yuan to Everyone: @Rich - Staying on Windows env is preferred. For the distributed env, wouldn't that require a total of 3 boxes?

from rich vernon to Everyone: @Amruth - There is no way to add more than one ehealth env (cluster or stand-alone) as we need to machine table and cant read into more than one.. There are no plans to add this in the roadmap.

from Amruth to Everyone: @Rich - Thanks

from rich vernon to Everyone: @Davy - yes, 3 machines total.

from rich vernon to Everyone: @Bryan - Based on the fact that unix handles considerably more elements with the same system specs, yes, it runs better on unix, due to the way resources are allocated by the os.

from Davy Yuan to Everyone: @Rich - is there a document available that will explain how to move from a standalone env to a distributed env with 2 pollers and a front end? In this distributed env, what is the new capacity then?

from Bryan Hosoda to Everyone: Ok, thanks.

from Seenu Mathew to Everyone: @Bryan: See KB  TEC530699 
https://support.ca.com/irj/portal/kbtech?docid=530699&searchID=TEC530699
&fromKBResultsScreen=T#properties
which describes the sizeing limit for linux

from Melissa Potvin to Everyone: Hi Everyone, great first half - we have 20 minutes left.   keep the questions coming !

from rich vernon to Everyone: @Davy - yes, the install guide will have a section on this migration, specs are the same, 50k elements per windows poller, 1 million total across the cluster

from Amruth to Everyone: We have CA ehealth in our env.Key features in terms of advantages for CA ehealth over CAPM ..I've not worked in CA PM and we come cross this qtn from customers

from Bryan Hosoda to Everyone: Good information, thanks.

from Davy Yuan to Everyone: @Rich - so 2 pollers will handle 100K elements and if I need to handle 150K, i'll add a third poller then?

from rich vernon to Everyone: correct

from Davy Yuan to Everyone: @Rich - do I need to upgrade to the latest eHealth or can I move to distributed env from v6.3.2.04 standlone? also, can i go from 32 bit ehealth to 64 bit ehealth in the same move?

from rich vernon to Everyone: @Davy - nothing is ever easy. You can build the cluster at 6.3.2.04. but because the os was 32 bit when you installed, this db can never be moved from a 32 bit host to a 64 bit host.

from rich vernon to Everyone: so if you want to go to a newer version on win2008r2 64bit, you will have to stand up a new env ad build out a  new discovery and db

from rich vernon to Everyone: and*

from rich vernon to Everyone: @Davy

from rich vernon to Everyone: I am a bit confused

from Daniel Epstein to Everyone: Just to make sure I'm not missing something, Davy noted "64 bit ehealth". As far as I know of, that does not exist. Right?

from rich vernon to Everyone: what do you mean by 6.3.2.04 on 32 bit

from rich vernon to Everyone: correct, only the oracle is 64bit

from Margaret Natario to Everyone: @Amruth CA Performance Management is enhanced performance management for carrier grade customers. While there is a good amount of feature overlap, eHealth and CA PM each have unique sets of functionality.  I can best answer you if you have specific customer questions or concerns.  You can email me directly at Margaret. Natario@ca.com and I can hook you up with the information.

from Daniel Epstein to Everyone: @Rich - Thanks. That's what I thought.

from Amruth to Everyone: Thanks Margaret

from Davy Yuan to Everyone: @Rich - to answer your question, i've a 32bit version of v6.3.2.04 eHealth running on 64bit Windows Server 2008 R2

from rich vernon to Everyone: @Davy - ahhh

from Amruth to Everyone: brief roadmap on ehealth please

from rich vernon to Everyone: @Davy - ok, so eHealth is a 32 bit application. Oracle is a 64 bit application. when you installed it on your 2008 64 bit host, we took advantage of whatever resources are available.

from rich vernon to Everyone: so in other words, just upgarde in place to 6.3.2.08.

from Amruth to Everyone: IPv6 support without external packages planned?

from Domenic Sionne to Everyone: @Amruth: eHealth already supports IPV6 natively!

from rich vernon to Everyone: @Davy - did that help or make it worse??

from Amruth to Everyone: @Domenic...cool.from which version its supported

from Davy Yuan to Everyone: @Rich - I'm a bit confused on the order of events, the roadmap is to upgrade in place to 32bit version of 6.3.2.08 and then move to a 32 bit ehealth distributed env on 64 bit host? When can I move my data in my database? as you can see, I'm a bit confused because earlier, yous said I can't go from 32 bit to 64 bit.

from rich vernon to Everyone: @Davy - please open an issue and ask for me, and we can chat on the phone for a bit.

from Domenic Sionne to Everyone: @Amruth: As of 6.3.x

from Davy Yuan to Everyone: @Rich - Thank you. I'll do that.

from Melissa Potvin to Everyone: 5 minute warning! last call for questions please !

from Amruth to Everyone: @Domenic -Thanks.I assume we do not have to purchase add-on external packages for IPv6 support from 6.3.x

from Margaret Natario to Everyone: @Amruth I cannot present a Roadmap in chat, but I can tell you that our goal is to keep eHealth current with regard to browsers, OS and database platforms.  We address security vulnerabilities and SNMP device certifications. While there are enhancements in every release, there is no plan to re-architect any eHealth component.

from Domenic Sionne to Everyone: @Amruth: Don't have to assume. It is natively supported!

from Amruth to Everyone: @Domenic : thanks.

from Amruth to Everyone: @Margaret:thanks:)

from Melissa Potvin to Everyone: Today was a great session!  Would like to thank everyone for participating!

from Melissa Potvin to Everyone: We will have another office hours for CA eHealth next Q - please follow the events in the IM community for more information: https://communities.ca.com/community/ca-infrastructure-management

from Melissa Potvin to Everyone: Transcripts from today's event will post by end of day today.  Thank you for attending Office Hours for CA eHealth.  Hope everyone has a great day!

from Davy Yuan to Everyone: Thank you, Rich!

from rich vernon to Everyone:

from Amruth to Everyone: thanks Team,All:-)

from Joe Poutre to Everyone: Merci!

from Daniel Epstein to Everyone: Thanks

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