Tech Tip: BIConfig.bat command returning access is denied error

Document created by kluong Employee on Jun 26, 2015
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When running the post install patch command

BiConfig.bat -h "BOXI_host" -n "port" -u "boxi_administrator" -p "administrator_password" -f "samreports.xml"


You might get the following error

C:\Program Files (x86)\CA\SOI\Reports>biconfig.bat -h "vm95036" -n "6400" -u "Administrator" -p "mypassword" -f "samreports.xml"

The JAVA_HOME environment variable is not defined, using internal jre...

log4j:ERROR setFile(null,true) call failed. BIConfig.log (Access is denied)

        at Method)



        at org.apache.log4j.FileAppender.setFile(

        at org.apache.log4j.FileAppender.activateOptions(

        at org.apache.log4j.config.PropertySetter.activate(


You need to open the command prompt using "Run as administrator" and run the command.