Do you want to force all Transfers through Activities\Transfer and not on the detail_in form?
Trying to make the Assignee field on a Inc Read-Only after the ticket has been saved during initial creation.
1.
after this line:
<PDM_MACRO name=dtlLookupReadonly hdr="Reported By" attr=log_agent>
and before this:
<PDM_MACRO name=dtlLookup hdr="Group" attr=group evt="onBlur=\\\"detailSyncEditForms(this)\\\"" make_required=yes>
detail_in.htmpl originally had:
<PDM_MACRO name=dtlLookup hdr="Assignee" attr=assignee evt="onBlur=\\\"detailSyncEditForms(this)\\\"" make_required=yes>
I change for:
<PDM_IF "$prop.form_name_3" == "edit" && $args.id == 0>
<PDM_MACRO name=dtlLookup hdr="Assignee" attr=assignee evt="onBlur=\\\"detailSyncEditForms(this)\\\"" make_required=yes>
<PDM_ELSE>
<PDM_MACRO name=dtlReadonly hdr="Assignee" attr=assignee>
</PDM_IF>
saved the file.
2.
Run "pdm_webcache -H"
3. On Browser: Clean-up your cache files and delete the browser cached/temp files and see the result.
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Author: Tiago Macul
Tiago MACUL's Blog
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