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How to do using Database tools:
OBS: If you change the hostname from server, you need to looking for:
After copying an MDB database from one Service Desk environment to another, pdm_configure fails because the server name …
How to do using CA SDM:
References:
Database Backup - CA Service Management - 14.1 - CA Wiki
Database Restore - CA Service Management - 14.1 - CA Wiki
Backup do banco de dados - CA Service Management - 14.1 - Portuguese - Brazil - CA Wiki
Restauração do banco de dados - CA Service Management - 14.1 - Portuguese - Brazil - CA Wiki
CA SDM::. pdm_restore - Invalid backup name