API Gateway unable to start after restoring from backup

Document created by ChristopherClark Employee on Jul 3, 2015Last modified by goeer03 on Jul 20, 2015
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The CA API Gateway has a native backup and restoration suit that can take full Gateway backups or backup specific components of the API Gateway appliance. A defect in the product may cause the API Gateway to fail to start after restoring from a backup image.




The most common symptom of this defect is caused by the API Gateway reporting a status of WONT_START in the Gateway configuration menu. The following log entries may also be seen in the Process Controller log:

com.l7tech.server.processcontroller.ProcessController: default crashed on startup with exit code 0

com.l7tech.server.processcontroller.ProcessController: default crashed on startup; copying its output:

com.l7tech.server.processcontroller.ProcessController: default wouldn't start; restarting...


The strongest indicator of this behavior would be verifying the permissions of certain configuration files after a restore. Navigate to /opt/SecureSpan/Gateway/node/default/etc/conf and observe whether the files have the following permissions:

-rw-rw-r-- 1 layer7 gateway 537 Apr 27 14:48 node.properties

-rw------- 1 layer7 gateway  42 Feb 26 01:28 omp.dat

-rw------- 1 layer7 gateway  53 Feb 26 01:28 ssglog.properties

-rw------- 1 layer7 gateway 737 Feb 26 01:28 system.properties


If the permissions are as described as above then the API Gateway in question has been impacted by this defect.




This behavior is caused by a defect in the product that does not set certain file permissions appropriately. Log in to the API Gateway via SSH or a console connection and perform the following procedure:

  1. Log in to the API Gateway as the ssgconfig user
  2. Select Option #3: Use a privileged shell (root)
  3. Move to a specific configuration directory: cd /opt/SecureSpan/Gateway/node/default/etc/conf/
  4. Modify the permissions of specific files: chmod 640 omp.dat ssglog.properties system.properties
  5. Restart the API Gateway appliance

This defect has been registered with the API Management engineering staff and has been assigned development incident identifier SSG-9735. This defect is valid for all currently supported versions of the API Gateway.

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