End of Service Announcement - CA Service Operations Insight Release 3.2, 3.2 CU1 and 3.2 CU2

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CA Service Operations Insight Release 3.2, 3.2 CU1 and 3.2 CU2

 

June 30, 2015

 

To:          CA Service Operations Insight Customers

From:     The CA Technologies Service Operations Insight Product Team

Subject: End of Service Announcement for CA Service Operations Insight Release 3.2, 3.2 CU1 and 3.2 CU2

 

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with our CA Support Policy and Terms (https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=213326), please consider this email your written notification that we are discontinuing support for CA Service Operations Insight Release 3.2, 3.2 CU1 and 3.2 CU2 beginning July 1, 2016. This will allow our Development organization to more effectively focus its resources on and add value to the next release of CA Service Operations Insight.

 

At this time, we encourage you to plan for the migration to CA Service Operations Insight Release 3.3 CU2 as soon as possible, so you can take full advantage of the latest new features and enhancements this release has to offer, such as:

 

New Alert Management Features

New Pending Clear Alert State

"Update Alert" Action

Escalation Action Delay Timer

Expanded Tokens Set for Escalation Actions

Extended User Defined Attributes

Expanded Alert Sorting

Set Ticket URL Via REST API

Action and Policy Names in SOI Escalation and Notifications

Addition of FROM Field on Email Notifications

Service Modeling and Service Discovery Enhancements

Simplified Propagation Policy Change

Service Discovery Performance Improvement

Reclassified Family Property

Compare Empty or Unset Value in Service Discovery

Expanded Integrations

Connector Startup Time Performance

Expanded Connector Web Services

Security Updates

EEM r12 in a Cluster

Expanded EEM Version Support

General Enhancements

Integrated WIKI for documentation

Dashboard Error Notification Configuration

Browser certifications for Chrome and Firefox

In-place Upgrade Support

Disabled Windows 8.3 Filename Support

 

Please install Release 3.3 with the latest update CU2. To determine if a newer update is available or for additional information on CA Service Operations Insight, please visit the CA Service Operations Insight Product Page at CA Support Online.

 

As CA Technologies would like to help make your upgrade to CA Service Operations Insight Release 3.3 as straightforward and successful as possible, we are offering the following:

  • A no-charge software upgrade from CA Service Operations Insight Release 3.2, 3.2 CU1 or 3.2 CU2 to CA Service Operations Insight Release 3.3 for any customer with an active maintenance contract.
  • Documentation to help prepare you for your upgrade to CA Service Operations Insight Release 3.3 can be viewed at CA wiki https://wiki.ca.com/display/SOI33/CA%20Service%20Operations%20Insight%20Home
  • CA Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please visit www.ca.com/services.

 

Note that CA Extended Support offerings will not be available for CA Service Operations Insight Release 3.2, 3.2 CU1 and 3.2 CU2.

 

If you have any questions regarding the support schedule, please contact CA Service Operations Insight Support at CA Support Online (https://support.ca.com/), your local CA Account Manager, Customer Success Manager or CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://support.ca.com/irj/portal/anonymous/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.

 

Your success is very important to us, and we look forward to continuing our successful partnership with you.

 

 

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