Service Operations Insight

CA Service Operations Insight Release 3.2, 3.2 CU1 and 3.2 CU2

June 30, 2015

To:          CA Service Operations Insight Customers

From:     The CA Technologies Service Operations Insight Product Team

Subject: End of Service Announcement for CA Service Operations Insight Release 3.2, 3.2 CU1 and 3.2 CU2

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with our CA Support Policy and Terms (https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=213326), please consider this email your written notification that we are discontinuing support for CA Service Operations Insight Release 3.2, 3.2 CU1 and 3.2 CU2 beginning July 1, 2016. This will allow our Development organization to more effectively focus its resources on and add value to the next release of CA Service Operations Insight.

At this time, we encourage you to plan for the migration to CA Service Operations Insight Release 3.3 CU2 as soon as possible, so you can take full advantage of the latest new features and enhancements this release has to offer, such as:

Please install Release 3.3 with the latest update CU2. To determine if a newer update is available or for additional information on CA Service Operations Insight, please visit the CA Service Operations Insight Product Page at CA Support Online.

As CA Technologies would like to help make your upgrade to CA Service Operations Insight Release 3.3 as straightforward and successful as possible, we are offering the following:

• A no-charge software upgrade from CA Service Operations Insight Release 3.2, 3.2 CU1 or 3.2 CU2 to CA Service Operations Insight Release 3.3 for any customer with an active maintenance contract.
• Documentation to help prepare you for your upgrade to CA Service Operations Insight Release 3.3 can be viewed at CA wiki https://wiki.ca.com/display/SOI33/CA%20Service%20Operations%20Insight%20Home
• CA Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please visit www.ca.com/services.

Note that CA Extended Support offerings will not be available for CA Service Operations Insight Release 3.2, 3.2 CU1 and 3.2 CU2.

If you have any questions regarding the support schedule, please contact CA Service Operations Insight Support at CA Support Online (https://support.ca.com/), your local CA Account Manager, Customer Success Manager or CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://support.ca.com/irj/portal/anonymous/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.

Your success is very important to us, and we look forward to continuing our successful partnership with you.