Tech Tip: nhRemotePollerSetup fails with error: Setup was unable to locate eHealth on host 'Remote_Poller_IP'.

Document created by Darshan_Desai Employee on Jul 20, 2015Last modified by SamCreek on Dec 17, 2016
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Issue:

nhRemotePollerSetup fails with error: Setup was unable to locate eHealth on host 'Remote_Poller_IP'. Please provide the directory where eHealth is installed on this host.

The error has been seen when the Windows standard FTP connection fails as it is misconfigured.

 

Solution:

In windows server, FTP configuration wizard, please set the FTP server to list in Unix Style.

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