Service Operations Insight

CA Service Operations Insight Connectors

July 2015

To:          Customers of CA Service Operations Insight

From:     The CA Technologies Service Operations Insight Product Team

Subject: End of Life Announcement for CA Service Operations Insight Connectors

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In order to focus our development efforts and to help our customer base achieve their strategic business initiatives, we are investing our resources in new technology and software and will be dropping support on these noted connectors of CA Service Operations Insight:

• IBM Tivoli Monitoring                                        
• IBM Tivoli Netcool                              
• NetApp SANscreen                            
• NetApp OnCommand                        

In accordance with the CA Support Policy and Terms (https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=213326), please consider this email your written notification of End of Life of these noted connectors. This means that the noted connectors will no longer be enhanced and maintenance and technical support will be discontinued on July 31, 2016. In accordance with CA’s End of Life Policy, located in the CA Support Policy and Terms, CA Technologies will continue to provide self-service support until the expiration of your current contractual support period.

If you have any questions regarding the support schedule, please contact CA Service Operations Insight Support at CA Support Online (https://support.ca.com/), your local CA Account Manager, Customer Success Manager or CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://support.ca.com/irj/portal/anonymous/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.

Your success is very important to us, and we look forward to continuing our successful partnership with you.