CA Service Management

CA Service Desk - Create a new Menu Tree - New node - out-of-box

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Jul 21, 2015 04:42 PM

TMACUL

Improving our knowledge and in continuation of CA Service Desk - Create a new table - out-of-box and improved by cdtj How to create custom BREL/QREL/LREL attribute this article is show for us how create a new menu node on CA Service Desk.

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	Open CA Service Desk using one administration account
	Open a Administration menu
	Open on Administration Menu > Security and Role Management >>Role Management >>>Menu Tree Select Admin_tree
	On the admin_tree Menu detail (register), Click on File Click Copy and provide a "Menu Tree Name" and "Code". Click 'Save' button.
	Type information's menu Menu Tree Name Code Description Click on Save button
	On right side screen click on Customize Menu
	Open menu on Service Desk >> Application Data > Codes Right click on Codes (or where you would like to add the node), Click - Create New Node
	Click Resource
	Creating a new resource OP=SEARCH+KEEO.SEARCH=1+FACTORY=ztable
	or insert your form´s name
	Click Save
	You need create Your objects forms to finish these last steps, following these nexts steps you´ll create you new forms for your´s objects Open a WSP - Web Screen Painter Click New
	select list.template on analyst interface and click new
	insert fields
	Create detail.template Click publish
	Refresh web cache pdm_webcache -H
	your node
	your form
	If you see AHD05528: Could not find HTMPL file after refresh your web cache.