CA Service Desk - Create a new Menu Tree - New node - out-of-box

Document created by TMACUL Champion on Jul 21, 2015Last modified by TMACUL Champion on Aug 26, 2015
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Improving our knowledge and in continuation of CA Service Desk - Create a new table - out-of-box and improved by cdtj How to create custom BREL/QREL/LREL attribute this article is show for us how create a new menu node on CA Service Desk.

Open CA Service Desk using one administration account
Open a Administration menu
001_WIN 2008 R2 x64 SP1-2015-07-16-15-06-22.png

Open on Administration Menu

> Security and Role Management

>>Role Management

>>>Menu Tree


Select Admin_tree

002_WIN 2008 R2 x64 SP1-2015-07-16-15-07-05.png

On the admin_tree Menu detail (register),

Click on File

Click Copy

and provide a "Menu Tree Name" and "Code". Click 'Save' button.

003_WIN 2008 R2 x64 SP1-2015-07-16-15-08-21.png

Type information's menu


Menu Tree Name



Click on Save button

004_WIN 2008 R2 x64 SP1-2015-07-16-15-08-50.pngOn right side screen click on Customize Menu
005_WIN 2008 R2 x64 SP1-2015-07-16-15-09-49.png

Open menu on

Service Desk >> Application Data > Codes

Right click on Codes (or where you would like to add the node),

Click - Create New Node

006_WIN 2008 R2 x64 SP1-2015-07-16-15-17-18.pngClick Resource
007_WIN 2008 R2 x64 SP1-2015-07-16-15-20-52.png

Creating a new resource



008_WIN 2008 R2 x64 SP1-2015-07-16-15-21-28.pngor insert your form´s name
009_WIN 2008 R2 x64 SP1-2015-07-16-15-21-55.pngClick Save
010_WIN 2008 R2 x64 SP1-2015-07-16-15-23-02.png

You need create Your objects forms to finish these last steps, following these nexts steps you´ll create you new forms for your´s objects

Open a WSP  - Web Screen Painter

Click New

011_WIN 2008 R2 x64 SP1-2015-07-16-15-23-26.pngselect list.template on analyst interface and click new
012_WIN 2008 R2 x64 SP1-2015-07-16-15-24-01.pnginsert fields
014_WIN 2008 R2 x64 SP1-2015-07-16-15-26-45.png

Create detail.template

Click publish

015_WIN 2008 R2 x64 SP1-2015-07-16-15-27-47.png

Refresh web cache


pdm_webcache -H

016_WIN 2008 R2 x64 SP1-2015-07-16-17-06-17.pngyour node
017_WIN 2008 R2 x64 SP1-2015-07-16-17-06-27.pngyour form
013_WIN 2008 R2 x64 SP1-2015-07-16-15-26-07.pngIf you see AHD05528: Could not find HTMPL file after refresh your web cache.

Click here and see too how gbruneau could created a new administration tab


CA Service Desk - Create a new table - out-of-box

How to create custom BREL/QREL/LREL attribute


CA CMDB Technical Reference Guide 12.5

Web Screen Painter Help Release 12.9.00

     To add new tables to the database

     To add new columns

     Test new Schema

      Publish Schema Modifications

CA Service Desk Manager | CA Service Management Cookbook@



More documents: Tiago MACUL's Blog   -   Summary CA Service Management Community

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