After integrating Spectrum 9.4 with my eHealth 6.3.2.08 server, I ran the initial mapping.
At that time all of the servers had links to the reports in Spectrum available in the right click menu within Spectrum OneClick.
Now, several weeks later, many new models in Spectrum have the links grayed out and they cannot be selected.
The initial mapping only mapped the models in Spectrum that were currently discovered.
You need to run an ‘incremental mapping’ in Spectrum to add the newly discovered devices to the mapped models list.
This can also be automated on the Spectrum eHealth integration setup page.