CA Service Management

CA SAM Full Release Update \ CA SAM Patch differences and installation

       CA SAM Patch Full Release Update:

• A full release contains the complete application and replaces the old installation - the entire application code will be removed and replaced
• Database changes will only happen in full release updates
• Release updates require an update step before the application can be used again

   

   

  CA SAM Patch

• A Patch only contains the changed files, only those will be copied over the existing installation
• No changes to the database schema will happen by installing a Patch*
• Patches will always include previous patches, so it‘s not necessary to install them incrementally

  * There may be a few exceptions when a patch will include a database schema change- this will be  noted in the readme

   

   

   

  Applying a CA SAM Full Release Update

  The following steps should always be followed before a release update is installed:

   

• Lock everyone, except yourself, out of the system - firewall or webserver settings can be used
• Stop all cronjobs  (This can be done thru Task Scheduler)
• Make sure no imports are running -An overlooked running or crashed import can damage your database during the upgrade process irreparably
• Backup your database
• Backup your htdocs/[TAG] and includes/[TAG] folders, especially backup your includes/[TAG]/st/config.ini and includes/[TAG]/st/config_soap.inc files
• Run a system check: admin -> check installation

   

   

  Update the System:

• Rename the old folder from htdocs/[TAG]/ to htdocs/[TAG]-old/
• Rename the old folder from includes/[TAG]/ to includes/[TAG]-old/
• Extract provided CA SAM zip file and copy entire htdocs folder to htdocs and entire includes folder to includes
• Rename the new folder from htdocs/htdocs/ to htdocs/[TAG]/
• Rename the new folder from includes/include/ to includes/[TAG]/
• Compare your stored configuration files (config.ini and config_soap.inc) with the new ones in includes/[TAG]/st/config.ini – re-enter your settings, pay attention to new entries or entries that don‘t exist in the new version anymore
• Open your browser and access your CA SAM installation
• Run check installation before doing the database upgrade
• Run the database upgrade
• Run check_installation again

   

   

  Applying a CA SAM Patch

  The following steps should always be followed before applying a Patch:

   

• Lock everyone except yourself out of the system-- firewall or webserver settings can be used
• Stop all cronjobs (this can be done thru task scheduler)
• Backup your htdocs/[TAG] and includes/[TAG] folders

   

  Update the System:

• Extract provided CA SAM zip file and copy contents from htdocs folder to htdocs/[TAG] and contents from includes folder to includes/[TAG] while overwriting any existing files
• Open your browser and access your CA SAM installation
• Run admin > check installation ; a log of ‘check Installation’ is available under  Admin->Monitoring->Log Files