cdm - Unable to get CPU data (error)

Document created by iulian_ursu Employee on Aug 7, 2015Last modified by SamCreek on Dec 17, 2016
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This issue has been reported on the 'cdm' probe v5.31t on win2008R2 server but has been also reproduced with v5.21 and v5.41.

 

When running the probe gets this kind of error messages:

- cdm: ntgetuptime: Unable to get the 'System Up Time' counter of the 'System' performance object

- cdm: GetHostInfo - unable to get system uptime

 

With the alarm in the console:

InternalAlarm: Unable to get CPU data (error)

 

Solution:

Reset all the performance counter by executing 'lodctr /r ' in command prompt.

Restart the probe.

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