CA Service Management

Service Desk Manager 15 days Implementation 

Aug 14, 2015 10:58 AM

  1. Assessment
    1. Service Desk assessment
  2. Planning -
    1. Steps what we need?
    2. Create Project
    3. Collecting Business Information
    4. Documentation
  3. Installing
  4. Configuring
    1. Configuring CA EEM
    2. Configuring CA PAM - Summary CA Process Automation 
    3. Configuring CA SDM
      1. Options Manager
      2. Security
      3. Loading information
      4. Configuring Request Incident Problem
      5. Layout
      6. Customs
    4. Configuring CA BI (JASPER) - CABI4::. Summary - BOXI for CA SDM 
      1. CABI6::. How to create Data Source Using  TIBCO Jaspersoft Studio 
      2. CABI6::. How a New Jasper Report Using  TIBCO Jaspersoft Studio 
    5. .
  5. Testing
  6. Report & Dashboard
    1. CA Xtraction::. Add folder 
    2. CA Xtraction - Creating a new dashboard 
  7. Training
    1. Official training - CA Service Desk Manager Learning Paths - CA Technologies
    2. Custom training - Your own reality based in your business
  8. GO live
    1. Hands on
  9. Maintenance
  10. next steps..... PDCA
    1. Keep going and improve the SDM

 

 

 

 

Asking help - CA Support

Before open a issue - support.ca.com ( leia antes de abrir um chamado no suporte)

 

 

Can be help:

PsTools - mirror

Process Explorer - Mirror

Download Link Liferay 6.1.2

Softwares Tools - Screenshot / Searching files / Editing text files

SupportArmyKnife1.3.jar  by Shawn Walsh

ITIL - Glossary of Terms, Definitions and Acronyms

 

Service Desk Manager 14.1 - 15 days Implementation 

 

useful for Customizing

Where can I find Spel functions documentation?

CA Tuesday Tips: Effects of doing Changes directly to NX_ROOT\bopcfg files

 

 

Useful official documents

CA Service Desk Manager Implementation Document Index - CA Technologies

 

 

 

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