Asking help - CA Support
Before open a issue - support.ca.com ( leia antes de abrir um chamado no suporte)
Can be help:
PsTools - mirror
Process Explorer - Mirror
Download Link Liferay 6.1.2
Softwares Tools - Screenshot / Searching files / Editing text files
SupportArmyKnife1.3.jar by Shawn Walsh
ITIL - Glossary of Terms, Definitions and Acronyms
Service Desk Manager 14.1 - 15 days Implementation
useful for Customizing
Where can I find Spel functions documentation?
CA Tuesday Tips: Effects of doing Changes directly to NX_ROOT\bopcfg files
Useful official documents
CA Service Desk Manager Implementation Document Index - CA Technologies
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