Download CA Service Management APP Google Play (Android) & Itunes (IOS-Iphone)

Document created by TMACUL Champion on Aug 20, 2015Last modified by TMACUL Champion on Nov 9, 2015
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This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via communities, ask questions, reply to other's question and comment on replies. If you are still unable to resolve your issue, the app lets you request a service or open a CA Service Desk Manager ticket including use of the mobile device camera, location and voice-to-text features to simplify ticket creation. You can also view your open help desk tickets. Another capability enables you to review your assigned tasks and take action, such as approving the task. Support Analysts can view and filter their ticket queues, as well as drill into the details of a specific ticket and perform various actions on it. This app requires an active CA Service Desk Manager 12.7 or later implementation that has been configured for mobile access. Requesting available services or viewing the open service requests requires CA Service Catalog. Accessing assets requires CA IT Asset Manager.

 

Google Android

CA Service Management - Android Apps on Google Play

 

  CA Service Management- screenshot thumbnail     CA Service Management- screenshot thumbnail     CA Service Management- screenshot thumbnail     CA Service Management- screenshot thumbnail

Size: 7,7 Mb

Android version: 2.2 or higher

Apps missing on Google Play - Developer Console Help

 

 

Apple IOS

CA Service Management on the App Store on iTunes


iPhone Screenshot 1



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