CA SAM ASP-0 error - 'Could not open file for reading'

Document created by Debbie_Kuhar Employee on Aug 20, 2015
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CA SAM returns an ASP-0 error when processing a file in data exchange

To view details on this error:

In CA SAM-> click on Admin -> Error Log -> data_exchange_controller->process_import_run_ipp(): failed; error: unexpected failure of: encoding_converter. error: ipp_base->process(): failed. error: asp_encoding_converter->open_input_file(): failed. error: could not open file for reading

E:\Program Files (x86)\CA\SAM\app\uploads\prod\data_exchange\user_admin\<filenamexxx>.csv


Root Cause: The web server user has no permissions to read/write the file.



  Edit the file permissions manually (Properties -> Security: Add IUSR with full control permission) or via command line (Example: icacls  E:\Program Files (x86)\CA\SAM\app\uploads\prod\data_exchange\user_admin\<filenamexxx>.csv /grant IUSR:F /t)