CA SDM Load department using pdm_load - dept - ca_resource_department

Document created by TMACUL Champion on Aug 27, 2015
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This document will clarify everthing about department, if y ou cannot found, what do you need? Please left a comment to improve this doc.


OBS: Screenshots - Brazilian Portuguese


department: In the object, this is the name of the department. In the table, this is a foreign key to the ca_resource_department table (SREL integer to dept).



Create a new Department


How create a new department register on CA Service Desk Manager using UI


ImagesDescription
CASDM_Login.jpg01. Logon on CA Service Desk Manager using administrator account
Menu_adm.jpg02. Administration Menu
CASDM_Menu_Adm_ServiceDesk.jpg03. Service Desk
CASDM_Menu_Adm_ServiceDesk_DadosDeAplicativos.jpg

04. Application data

 

CASDM_Menu_Adm_ServiceDesk_DadosDeAplicativos_Codigos.jpg

05. Codes

 

CASDM_Menu_Adm_ServiceDesk_DadosDeAplicativos_Codigos_Departamento.jpg

06. Department

 

Administration › Service Desk › Application Data › Codes > Department


"You can define department codes to reflect the departments within your organization. Departments can then be associated with records such as contacts and groups." CA wiki

CASDM_DEPT_02.jpg07. Department list - (list_dept.htmpl)
CASDM_DEPT_03.jpg

08. Create a new department (detail_dept.htmpl)

 

  • Name
    Defines the display name by which you want to identify the department within your system. This field is required. Editable.
  • Record Status
    Specifies whether the record is active or inactive. This field is required. Editable.

CA wiki


Object Information

CASDM_DEPT_01.jpg


CASDM_DEPT_06.jpg

Technical Reference Guide

 

 

Loading


 

CommandResult

TABLE ca_resource_department

  creation_date creation_user description inactive last_update_date last_update_user name tenant version_number

 

 

 

  { "08/27/2015 10:51:51" ,"tiago.macul" ,"" ,"0", "08/27/2015 11:15:18" ,"tiago.macul" ,"Department name" ,"" ,"1" }

01. Create file a text content file, for exemple, department.txt
CASDM_DEPT_05.jpg

02. execute command

 

pdm_load -i -f departament.txt


Extract


 

CommandResult
pdm_extract ca_resource_department

TABLE ca_resource_department

        creation_date creation_user delete_time description exclude_registration id inactive last_update_date last_update_user name tenant version_number

        { "08/27/2015 10:51:51" ,"tiago.macul" ,"" ,"" ,"" ,"1000001" ,"0",  "08/27/2015 11:15:18" ,"tiago.macul" ,"Department Name" ,"" ,"1" }

ca_resource_department

        rows:1




References:

https://support.ca.com/cadocs/0/j027971e.pdf

pdm_load--Add, Update, and Delete Database Records

CA Service Desk Manager Load Category using pdm_load - pcat - Prob_Category - Prob_Ctg



see too:

Community Hack: Tech Tips - searching contents

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