Global Bank Achieves Significant Savings and Increased Transaction Volume with Zero-Touch Authentication

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BUSINESS - A leading provider of banking and financial services with a significant global footprint. The organization offers a range of banking products and financial services to personal, commercial and corporate and institutional customers worldwide.

CHALLENGE - Stopping fraudulent online payment transactions while delivering a smooth checkout experience for legitimate customers. Implementation needed to be quick without requiring additional internal IT resources at the bank.

SOLUTION - A secure, frictionless checkout experience for legitimate cardholders with CA Technologies “zero-touch” 3D Secure authentication solution. This first line of defense reduces card-not-present fraud using advanced models to identify legitimate transactions.


BENEFITS - The bank has detected a significantly higher number of fraud cases while impacting a smaller portion of legitimate transactions by utilizing the model scoring. This has resulted in dramatically lower abandonment rates and significantly decreased operational cost.