HDI Research Technology For Empowering End Users

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According to a recent HDI Survey only about 1 out of 4 rate their current online forms as "very successful" with the biggest hurdle being end-user adoption…  Sound familiar?  


To find out more, take a look at the latest HDI Research Summary Report, “Technology for Empowering End Users” to better understand what some of the key challenges your peers are facing in delivering a successful self-service experience. You can also learn more by watching the corresponding webcast “ITSM Tools and Processes that Can Empower Your End Users” hosted by Rick Joslin, Executive Director at HDI.